Terms and Conditions

For delivery information, please see the delivery information page.

Payment and Security

We accept electronic payment (subject to issuing bank providing 'cardholder not present' service) by:-

    •Visa
    •Visa Delta
    •Mastercard
    •Solo
    •Switch / Maestro

Our shopping cart facilities use high-grade encryption (AES-256 256 bit) to ensure that no-one other than our sales staff can ever gain access to your credit card details. We have never had a known or suspected case of details being compromised, and use every measure available to ensure that this remains the case.

To help in the battle against fraud, we take the following steps:-

    •Cardholder details are checked to ensure that they match those held on record with the card issuer.
    •At the time of processing, the card security number (often referred to as CVV or CV2) is taken to ensure that cloned or computer generated card numbers will not be successfully processed.

Due to the increasing number of cases of cheque fraud, and the amount of time that cases of this nature often take to come to light, we are no longer able to accept cheque payments. This is largely due to the fact that a stolen cheque will normally clear, and only later will the issuing bank seek to recover the funds concerned.

Order Cancellation

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may choose to cancel an order within 7 working days of receipt of the order. Please note however, that you will be liable for the cost of return to us, and all product must be in as new condition. Product not in as new condition may be subject to a handling charge (typically around 10%), to cover losses incurred selling the product at a reduced price.

All cancellation requests should be made in writing, either by email or fax.

To avoid any misunderstanding, we DO NOT accept order cancellation by telephone. All order cancellations must be made in writing to ensure that the instruction is clearly understood (ie. so that only the relevant part is cancelled, or the whole order where appropriate). All cancellation requests will be acknowledged by return email.

Delivery will be deemed as a service commencing within the statutory cancellation period defined by the Consumer Protection (Distance Selling) Regulations 2000. In the event that we are unable to successfully deliver an order due to inadequate address details provided by the customer, unreasonably restricted access at delivery address or customer cancellation after despatch but prior to delivery, we reserve the right to charge for delivery at our current standard rate.

Warranty

All product is sold with a return to base warranty. This provides 12 months cover against manufacturing defect, unless expressly stated otherwise by the manufacturer.

Any product proving to be faulty within 30 days can be returned for a full refund or replacement. After that time, we reserve the right to replace the product or repair at our discretion. Where the cause of a fault is not clear, it may be necessary for us to return the item to the manufacturer for testing in order to confirm that the fault is due to manufacturing or material defect.

Damage or Shortage on Delivery

Any damage to, or shortage on delivery must be notified in writing within 7 working days of delivery. Please check all product thoroughly on delivery and advise immediately by email in the event of any concern.

Returns Procedure

Before returning any product, please send an email with your order number included to advise our sales staff and request a Returns Authorisation Number (RAN). Product returned without authorisation may be refused at point of delivery, or subject to an additional handling charge. Returns Authorisation remains valid for 14 days from the date upon which it was issued. If for any reason you are unable to return the product within this timescale, please advise a member of staff at the time when authorisation is issued.

Privacy

This site uses cookies to track individual users. We do so to allow easy ordering and administration of your order and user details. We also use them from time to time to highlight new sections within this site. No information contained within site cookies will be disclosed to any third party, or used other than within this site.

Collection and Disclosure of Personal Information

It is our aim to respect your privacy at all times. As a result, we will not disclose any personal information to any third party company except where necessary. Cases where doing so becomes a necessity include:-

    •Recording and processing of orders and payments.
    •Credit checking or rating.
    •Fraud Prevention.
    •Control and maintainance of after sales service and warranty.
    •Dealing with customer complaints.
    •Analysis for management purposes and statutory returns.